Warranty Terms

  • 1.0 Scope
  • EDGE Memory Product Terms Statement of Warranty

    WARRANTY LIMITATIONS AND EXCLUSIONS

    EDGE MEMORY DOES NOT WARRANT THAT THE PRODUCT WILL BE FREE FROM NON-SUBSTANTIAL DESIGN DEFECTS OR ERRORS. THIS LIMITED WARRANTY REPLACES ALL OTHER WARRANTIES FOR THE PRODUCT AND EDGE MEMORY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, COURSE OF DEALING AND USAGE OF TRADE. ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.

    EDGE MEMORY’S TOTAL LIABILITY UNDER ANY WARRANTY, EXPRESS OR IMPLIED, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND. UNDER NO CIRCUMSTANCES WILL EDGE MEMORY BE LIABLE FOR DAMAGES, LOST REVENUE, LOST WAGES, LOST INFORMATION, DEATH OF ANY PERSON, LOSS OF ANY KIND, INJURY OR DAMAGE TO PERSONS, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGE ARISING FROM PURCHASE, USE OR INABILITY TO USE THIS PRODUCT, EVEN IF EDGE MEMORY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CONCERNS.

  • 1.1 Memory Modules
  • EDGE Memory warrants that memory products purchased from EDGE Memory will be free from nonconformities in materials and workmanship under normal use.  This warranty is in effect beginning from the date of purchase and must be verified with provided invoice, displaying the date of product purchase.  The warranty period includes one calendar year from date of purchase, in addition to a limited lifetime warranty of workmanship.  This warranty extends only to the original purchaser and is not transferable to anyone who subsequently purchases the product from the original purchaser.

    EDGE Memory will, at no additional charge, repair or replace nonconforming memory products with new parts or serviceable used parts that are equivalent to new in performance.  Unless specifically agreed to on a case by case basis, EDGE Memory will not accept product returns for credit.  All exchanged parts and products under this warranty will become the property of EDGE Memory.  The customer is responsible for return freight and product packaging; EDGE Memory is responsible for freight charges in the shipment of RMA product to the customer and appropriate product packaging.

    This warranty does not extend to any product not purchased from EDGE Memory or to any product that has been damaged or rendered nonconforming:

    • As a result of accident, misuse, or abuse
    • By the use of parts not manufactured or sold by EDGE Memory
    • By modification of the product
    • As a result of service by anyone other than EDGE Memory
    • Use in applications not conforming to the environmental or operating specifications for the product
    • Shipping damage due to inadequate packaging by the customer in sending product to EDGE Memory for upgrades or repair
    • Customer induced damage, whether accidental or deliberate, due to unusual physical, electrical, or electromagnetic stress including, but not limited to, electrical surges and/or power failures

    Under no circumstances will EDGE Memory be liable for damages, lost revenue, lost wages, or any other incidental or consequential damages arising from purchase, use or inability to use product, even if EDGE Memory has been advised of the possibility of such damages.

  • 1.2 Solid State Drives
  • EDGE Memory, ("EDGE Memory") warrants that products purchased from EDGE Memory ("Product"), when properly installed, will be free from substantial defects in material and workmanship, and will substantially conform to EDGE Memory's specifications for whichever of the following occurs first commencing on the purchase date from EDGE Memory:
    A period of five years from purchase date

                                        -OR-

    Maximum Total Bytes Written (TBW) to flash by capacity as shown below:

    16GB raw capacity- 8 Terabytes (TBW)
    32GB raw capacity- 14.5 Terabytes (TBW)
    64GB raw capacity- 29 Terabytes (TBW)
    96GB raw capacity- 44 Terabytes (TBW)
    128GB raw capacity- 58.5 Terabytes (TBW)
    192GB raw capacity- 88 Terabytes (TBW)
    256GB raw capacity- 117 Terabytes (TBW)
    384GB raw capacity- 176 Terabytes (TBW)
    512GB raw capacity- 234 Terabytes (TBW)
    768GB raw capacity- 351 Terabytes (TBW)
    1024GB raw capacity- 468 Terabytes (TBW)

    -OR-

    250 insertion/removal cycles to the host

    If the Product, which is the subject of this Limited Warranty, fails to conform to the above warranty during the warranty period, EDGE Memory, at its option and sole discretion, will repair or replace the Product with another product (where the replacement product is an equivalent product at the time a claim for warranty service is made to EDGE Memory under this Limited Warranty).  Credit will only be issued if a “like” replacement is not available.  The credit price will be the lower of the purchase price or the current market value at the time a claim for warranty service is made to EDGE Memory under this Limited Warranty.  The customer is responsible for return freight and product packaging; EDGE Memory is responsible for freight charges in the shipment of RMA product to the customer and appropriate product packaging.  The Limited Warranty will extend to Product which is repaired or replaced for the balance of the applicable period of the original warranty or thirty (30) days from the date of return shipment from EDGE Memory of a repaired or replacement Product, whichever period is longer.  This warranty does not extend to any product not purchased from EDGE Memory nor to any product that has been damaged or rendered nonconforming:

    • As a result of accident, misuse, or abuse.
    • By the use of parts not manufactured or sold by EDGE Memory.
    • By the modification of the product.
    • As a result of service by anyone other than EDGE Memory.
    • Use in applications not conforming to the environmental or operating specifications for the product.
    • Shipping damage due to inadequate packaging by the customer in sending product for repair or upgrade.

    Customer induced damage, whether accidental or deliberate, due to unusual physical, electrical, or electromagnetic stress including, but not limited to, electrical surges and/or power failures.

  • 2.0 Flash Drives
  • EDGE Memory, ("EDGE Memory") warrants that products purchased from EDGE Memory ("Product"), when properly installed, will be free from substantial defects in material and workmanship, and will substantially conform to EDGE Memory's specifications for the lifetime of the product.

  • 2.1 Flash Cards and USB Card Readers
  • EDGE Memory, ("EDGE Memory") warrants that products purchased from EDGE Memory ("Product"), when properly installed, will be free from substantial defects in material and workmanship, and will substantially conform to EDGE Memory's specifications for the lifetime of the product.

  • 2.2 Hard Drives
  • EDGE Memory, ("EDGE Memory") warrants that products purchased from EDGE Memory ("Product"), when properly installed, will be free from substantial defects in material and workmanship, and will substantially conform to EDGE Memory's specifications for a period of 3 years from purchase date.

  • Product Returns
  • You must obtain an RMA number before returning product to EDGE Memory, and that number must be clearly marked on the outside of your package or it will be refused for security reasons. Use a shipping method requiring our signature, for your protection, and pack the product securely. Do NOT use a standard envelope, as postal mailing machines will frequently damage the module or cause it to rip out of the envelope.

  • Calculation of Storage Device Capacity
  • Major manufacturers (including EDGE Memory) who produce storage media commonly define one megabyte as one million bytes. This definition causes a discrepancy when calculating large storage capacities because there are 1,024 bytes per kilobyte, 1,024 kilobytes per megabyte in the mathematical calculation. There is also a small percentage of space occupied by system files, further reducing the capacity for data storage. Final capacity is also affected by formatting (it will change slightly based on cluster size). As a result the device capacity that may be utilized by the end user to store data will be less than the amount advertised.

    For Assistance Contact (toll-free, USA) 1-866-834-3035.